Política de reembolso

Can I cancel or modify the order I just placed?

You may only modify your order if it has not yet been processed. Our order processing is extremely fast, so not all modification or cancellation requests can be accommodated. You need to contact our customer service team via email at askjunior2026@gmail.com, with full details of your modification or cancellation request included in the message. We highly recommend using the live chat service on our "Contact Us" page, as it will minimize delays to order processing caused by order adjustments.

What currencies can I use for payment?

We accept a wide range of currencies. Please note that the currencies supported may vary across different payment methods.

Is my privacy and personal information secure on your website?

We deliver industry-leading e-commerce services and guarantee secure payment processing at all times.

Do I need to pay sales tax?

Customs authorities in the destination country will levy duties and taxes in accordance with their local regulations and policies. It is the customer’s responsibility to check the specific rules applicable in their country. All goods shipped from our warehouses are delivered on a DDU (Delivered Duty Unpaid) basis, meaning any applicable customs duties or taxes shall be borne solely by the customer. If a customer refuses delivery of a package due to import duties or taxes, the customer will be liable for all return shipping fees, duties and administrative charges. Please be advised that per customs regulations, purchased items cannot be declared as gifts, nor can their declared value be lower than the actual purchase price.

How do I return items?

Want to return unwanted goods?
No worries. We accept returns for items kept in their original condition, subject to the following terms including reasonable wear and tear guidelines. None of these terms shall override your statutory consumer rights.

Return Process

If you are dissatisfied with the size or quality of the goods you receive, you may submit a return request within 7 calendar days upon receipt of the items. All return applications are subject to review, and our friendly customer service team will walk you through every step. Returned products must remain intact with all original tags attached. Please note that shipping and insurance fees are non-refundable, and you will cover the cost of return shipping.
Send an email to our customer service inbox (services@ask1978.com) to specify the items you wish to return. Once your request is approved, follow our instructions to complete the return for a refund. Funds will be credited back to your site wallet or the bank account you provided within 5 to 10 business days after we receive and inspect your returned package.

Important Exclusions

Hygiene and customer safety are our top priorities, so refunds will not be issued for the following items once opened, used or with broken protective seals:
  1. Facial & body care products, underwear, swimwear, piercing jewelry, DIY supplies, fabric accessories and similar merchandise.
  2. Other goods subject to special return restrictions.
  3. Discounts applied during promotional periods will be factored into any refund calculations.
We reserve the right to deny refunds if returned goods arrive damaged, worn out or in an unsellable condition. Such items may be shipped back to you at your own shipping cost. All returned packages undergo full inspection upon arrival at our warehouse.